ECWORKS 3116.5.0 - App Store

ECWORKS 311 mobile application is a combination of tools and services that allow residents to report and track non-emergency issues directly to city departments. The customized app offers a service menu that gives concerned citizens an opportunity to report community issues and problems such as graffiti, potholes, stray animals, streetlight outages, damaged trees, weeds, garbage collection, street maintenance, abandoned vehicles, broken water lines, sewer issues, signage issues, street pavement and more. The steps are as simple as uploading a photo and giving a description of the issue. Residents will also be able monitor the progress of the issue. The app will recognize the location of the issue and also alert the citizen once the complaint has been received. The City of East Chicago continues to work in many efforts to resolve city-related issues for you. This is a part of East Chicago’s ongoing commitment to solve daily problems that citizens recognize every day in an efficient manner. Get involved in your community by downloading the App now. It’s simple and easy.

This app submits data to the City of East Chicago via a third party service, SeeClickFix. The handling of the data submitted to the City for servicing the issues submitted using this app is covered by the city's privacy policy which you may read here: http://www.eastchicago.com/page80/styled/index.html

Privacy Statement:
SeeClickFix will handle and store your data as well. You can read SeeClickFix's terms of use here: http://seeclickfix.com/terms_of_use

Version History - This release introduces full landscape orientation support across all primary application tabs to improve accessibility and viewing flexibility. 6.5.0 May 21 - This update introduces smarter category suggestions powered by AI, improved search functionality, and in-app update prompts for a smoother experience. 6.3.1 Mar 14 - Update age rating questions 6.2.7 Jan 27 - Bug fixes and minor enhancements 6.2.6 12/12/2025 - Fixed bug in request form, in which text input was scrambled on devices running iOS 26.
- Fixed bug in request comment form, in which prepared message option was missing for staff users. 6.2.4 10/31/2025 - Improved request form UI to support block submission option
- Added link to Manage Account from user profile
- Bug fixes 5.13.0 04/26/2023 We’re updating our iOS application to support the following:
• Active URLs in secondary questions
• Active URLs in Comments
• Bug fixes to enhance performance and functionality
• Improved Request location services 5.9.3 12/09/2021 We’re updating our iOS application to support the following:
• Active URLs in secondary questions
• Active URLs in Comments
• Bug fixes to enhance performance and functionality
• Improved Request location services 5.8.7 07/20/2021 We’re updating our iOS application to support the following:
• Swipe left to flag comments
• Accessibility improvements on color contrast, font sizes, and button sizes
• Bug fixes for the map and list views of Requests 5.8.4 12/05/2020 • Fixes crash after commenting in iOS 13.4 5.6.9 05/13/2020 • Check out the new design and updated options for searching, sorting, and filtering in SeeClickFix iOS that gives citizens a more dynamic way to view and manage 311 requests they care about while also providing local governments and service organizations with a mobile tool focused on their individual or departmental work needs, requirements, and daily tasks.
• We upgraded to iOS 13 for related improvements in functionality and performance 5.6.8 04/24/2020 Request Card

• Replace map with image to improve scrollability & load performance
• Variation in card layout for requests with or without images included
• Improved performance when initiating a comment from a card

Request Detail

• New commenting design and functionality that includes images in the request carousel (at top of detail view)
• Collapsable details section
• Links (including addresses, phone numbers, and emails) are now clickable in comments
• Request status log
• Additional request details available for service workers
• Clickable location/address section linked to map with toggle for satellite and standard map views & button for Apple maps directions for service workers
• Faster load performance 5.6.2 09/25/2019 Communication is critical so we’ve improved commenting on requests with a new design and better image loading and status changes

We’ve also added internal commenting for service providers to better facilitate the communications necessary to resolve requests

We included deep linking to requests so you can have direct access to issues in the app from shared links in emails or messages.

Last but not least, we smashed a few bugs in viewing and navigating organizations in your area, updated the issue card UI, and made it easier to share issues with your neighbors 5.6.0 06/24/2019 Quick navigation to report issues, find issues, learn about your city, and manage your profile.
Smarter reporting to identify, locate, and submit issues.
Dynamic Map and List of nearby issues.
New Place tab to find more city services.
More ways to share with friends and neighbors. 5.1.11 01/02/2019 Add support for new agency 4.6.8.9 01/04/2016 • Upgraded SDK to iOS 8
• Added 64-bit support
• Architecture improvements
• UI/Design improvements
• Bug fixes 4.6.5 08/20/2015 • Upgrade for iOS 8.1
• Several layout updates
• Updated home screen interface
• Updated translations 4.5.0 11/13/2014 4.4.0 11/08/2014